Refund Policy

Last Updated: October 21, 2026

At Goodspira, your satisfaction is our priority. We are committed to providing high-quality home décor products and a pleasant shopping experience.

We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Please carefully review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following requirements:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging, including all accessories and components.

• The item must not have been damaged through improper use or handling.

• You must provide a receipt, order confirmation, or other valid proof of purchase.

• Your return request must be submitted within 30 days after receiving your order.

Items that do not meet these requirements may not qualify for a return, except where otherwise required by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: service@goodspira.com

When submitting your return request, please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photographs of the item, if it is damaged, defective, or incorrect.

After receiving your request, our customer service team will review the information and provide further return instructions.

If your return is accepted, we will provide the appropriate return shipping address and instructions for sending your item back.

Important: Please contact us before returning any products. Items sent without prior authorization may experience processing delays.

Our return shipping address may differ from our registered business address or customer service contact address.

3. Damaged, Defective, or Incorrect Items

We take care to ensure that our home décor products, decorative sculptures, wall art, cushions, and accessories meet our quality expectations.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the damaged or incorrect product.

• Photographs of the original packaging, if available.

After reviewing the issue, we will offer an appropriate solution, which may include:

• A replacement product.

• A full or partial refund, where appropriate.

• A return at our expense, if necessary.

For verified damaged, defective, or incorrectly shipped products, Goodspira will cover the necessary return shipping costs.

Your statutory consumer rights remain unaffected.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Personal Preference

If you return a product because you have changed your mind, ordered the wrong item, or no longer need it, you will generally be responsible for the return shipping costs.

Returns Due to Product Issues

If your return is due to a verified defective, damaged, or incorrectly shipped item, Goodspira will cover the necessary return shipping costs.

Original Shipping Fees

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning items.

Goodspira is not responsible for return packages lost due to a customer's choice of shipping method, except where applicable law requires otherwise.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved:

• The refund will be issued to your original payment method.

• We will process the refund within 10 business days after approval.

• Your bank or payment provider may require additional time to reflect the refund in your account.

Please note that weekends and public holidays are not considered business days.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

service@goodspira.com

Any mandatory refund deadlines under applicable consumer protection laws will take precedence over the timeframes described above.

6. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Customized or personalized products, where the exclusion is permitted by applicable law.

• Items that have been used, damaged, or altered by the customer.

• Products missing essential parts or accessories due to customer handling.

• Items clearly marked as final sale or non-returnable before purchase, where legally permitted.

These exclusions do not limit your legal rights regarding defective, damaged, or misdescribed products.

If you are unsure whether a product is eligible for return, please contact our customer support team before placing your order.

7. Exchanges

If you would like to exchange an item for a different color, style, size, or product, please contact us at:

service@goodspira.com

Exchanges are subject to product availability.

If you received a damaged, defective, or incorrect product, we will help arrange a suitable replacement or refund.

For exchanges requested due to personal preference, additional shipping costs may apply.

We recommend contacting us before returning the original product to confirm exchange availability and instructions.

8. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before your order has been processed and shipped.

Once your order has been dispatched, cancellation or modification may no longer be possible.

However, you may still be eligible to return your order after delivery in accordance with this policy and applicable consumer protection laws.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will assist you in checking the shipment status and investigating the issue with the shipping carrier.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

10. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update the information before your order is dispatched.

If an order is returned because of inaccurate or incomplete shipping information provided by the customer, additional shipping charges may apply, where permitted by applicable law.

This does not affect your mandatory consumer rights.

11. Refunds for Promotional or Discounted Items

Products purchased using promotional offers or discount codes may generally be returned if they meet the eligibility requirements of this policy.

Refund amounts will normally reflect the actual amount paid for the returned item, subject to applicable law.

If a promotional discount was applied across multiple products, the refund amount may be adjusted to reflect the discount allocated to the returned item.

Any applicable limitations will be disclosed before purchase where required by law.

12. Refund Method

Approved refunds will generally be issued through the original payment method used at checkout.

Depending on your payment provider, processing times may vary.

If your original payment method is no longer available, please contact our customer support team for assistance.

Alternative refund methods may be arranged where appropriate and permitted by applicable law.

13. Return Packaging Requirements

To help prevent damage during return shipping, please package returned products securely.

For fragile home décor items, including decorative sculptures, ornaments, and wall art, we recommend using suitable protective packaging.

Where possible, please include the original protective materials and accessories.

If your return has been authorized, follow the packaging and shipping instructions provided by our customer service team.

These packaging recommendations do not limit statutory rights for defective products.

14. Consumer Rights

Nothing in this Refund Policy excludes, restricts, or modifies any mandatory rights or remedies available under applicable consumer protection laws.

Depending on your country or region, you may have additional rights relating to product quality, faulty goods, cancellations, refunds, or statutory withdrawal periods.

Where this policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will prevail.

15. Contact Information

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us.

Store Name: Goodspira

Business Operator: Guangzhou Yixuan Trading Firm (Sole Proprietorship)

Customer Service Email: service@goodspira.com

Phone: +1 209-220-3033

Registered Business Address:

Room 201, No. 7 Xinxing Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong Province, China

Please Note: The registered business address is not necessarily the designated return shipping address. Please contact our customer support team for the correct return instructions before sending a package.

We are committed to providing helpful customer support and making your shopping experience as smooth as possible.

Thank you for shopping with Goodspira!

Goodspira – Small Details. Beautiful Living.