Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping at Goodspira!

We are committed to providing reliable shipping services and ensuring that your home décor products arrive safely and in a timely manner.

This Shipping Policy explains our order processing procedures, shipping destinations, delivery estimates, shipping fees, order tracking, and procedures for delayed, lost, or damaged shipments.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

• Orders placed on weekends or public holidays will generally be processed on the next business day.

• Processing times may be extended during peak shopping seasons, holidays, or promotional events.

• Orders containing multiple items may be shipped in separate packages.

• Shipping time begins after your order has been dispatched.

Once your order has shipped, we will send a shipping confirmation email with tracking details when available.

Order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Goodspira offers shipping to selected international destinations, including:

• United States

• Canada

• United Kingdom

• Selected European countries

• Australia

• Other destinations where shipping is available at checkout

Shipping availability may vary depending on the destination, product size, weight, and carrier restrictions.

If your destination is not supported, available shipping options may not appear during checkout.

3. Estimated Delivery Times

Estimated delivery times depend on your destination and the shipping service used.

The following estimates apply after your order has been dispatched and do not include order processing time.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, remote delivery locations, or other unforeseen circumstances.

We will make reasonable efforts to assist customers experiencing significant shipping delays.

4. Shipping Rates and Free Shipping

Shipping rates depend on the delivery destination, order value, product characteristics, and available shipping methods.

The applicable shipping fees and delivery options will be displayed at checkout before you complete your purchase.

Free Standard Shipping on U.S. Orders

Goodspira offers free standard shipping on eligible U.S. orders totaling $79 or more.

The applicable order value and eligibility will be determined according to the shipping rules displayed at checkout.

This offer applies to standard shipping for eligible U.S. orders. It does not automatically apply to other destinations, expedited shipping, or special delivery services.

Oversized, heavy, or special-handling products may be subject to different shipping arrangements where clearly disclosed before purchase.

Any applicable exclusions, shipping fees, or alternative delivery options will be displayed at checkout.

Shipping Fees for Other Destinations

For orders shipped to Canada, the United Kingdom, selected European countries, Australia, and other supported destinations, shipping fees will be calculated according to the applicable destination, order details, and available shipping methods.

Any free shipping promotions for these destinations will be clearly indicated on our website or at checkout.

5. Secure Checkout

Goodspira aims to provide a safe and reliable checkout experience.

Payments are processed through the payment methods and service providers available at checkout.

We take reasonable measures to protect payment-related information and support secure transaction processing.

For your protection, please complete purchases through our official website checkout process. Do not send complete payment card details or security codes through email or customer service communications.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when supported by the shipping carrier and available for your shipment.

Please allow approximately 24–72 hours after dispatch for tracking information to become available.

You can use the tracking details to monitor your shipment's progress.

If you have not received tracking information or need assistance locating your package, please contact our customer support team.

Email: service@goodspira.com

Please include your order number so we can assist you more efficiently.

7. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the listed product prices or shipping fees.

Customers may be responsible for applicable import charges, subject to local laws and the terms disclosed before purchase.

Customs clearance procedures may also affect delivery times.

We recommend reviewing your local import regulations before placing an international order.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address, postal code, phone number, and other delivery details before submitting your order.

If you notice an error, please contact us as soon as possible.

We will attempt to update your information before the order is dispatched.

Once your package has shipped, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping or redelivery charges may apply where permitted by law and disclosed before the additional service is arranged.

This section does not limit any mandatory consumer rights.

9. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, shipping delays may occasionally occur.

Common causes include:

• Customs inspections.

• Severe weather conditions.

• Carrier disruptions.

• High shipping volumes.

• Public holidays.

• Transportation disruptions.

• Remote delivery locations.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will assist you in investigating the shipment and provide appropriate remedies in accordance with applicable consumer protection laws.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us.

We may ask you to verify your shipping address and check with household members, building management, or the shipping carrier.

If your shipment is confirmed lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

We will handle missing-package claims fairly and will not exclude mandatory consumer rights.

11. Damaged, Defective, or Incorrect Products

We understand that decorative sculptures, wall art, cushions, and other home accessories may require special care during transportation.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if available.

After reviewing the issue, we will provide an appropriate remedy, which may include a replacement, refund, or authorized return.

For verified damaged, defective, or incorrectly shipped products, Goodspira will cover the necessary return shipping costs where a return is required.

All claims will be handled in accordance with our Refund Policy and applicable consumer protection laws.

12. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages because of product availability, product size, packaging requirements, or fulfillment arrangements.

If your order is shipped separately, you may receive multiple tracking numbers.

Goodspira will not charge additional shipping fees for split shipments initiated by us unless the additional charges were agreed upon before purchase.

13. Order Changes and Cancellations

If you need to update or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate changes before the order has been processed and dispatched.

Once an order has been dispatched, changes or cancellations may no longer be possible through our ordinary order cancellation process.

Customers may still be eligible to request a return after delivery in accordance with our Refund Policy and applicable consumer protection laws.

Nothing in this section limits any statutory cancellation or withdrawal rights.

14. Returns and Refunds

Goodspira offers a 30-day return policy for eligible purchases, beginning on the date the customer receives the order.

For change-of-mind returns, customers are generally responsible for return shipping costs where permitted by applicable law.

For verified damaged, defective, or incorrectly shipped products, Goodspira will cover the necessary return shipping costs where a return is required.

Please contact our customer support team before sending any item back.

We will review your request and provide the appropriate return instructions and authorized return shipping address.

Please do not send returned products to our registered business address or another contact address unless we specifically confirm that it is an authorized return destination.

For complete information about return eligibility, refund processing, exchanges, and return shipping costs, please review our Refund Policy.

15. Contact Information

If you have any questions regarding shipping, delivery, tracking, or order fulfillment, please contact us.

Store Name: Goodspira

Business Operator: Guangzhou Yixuan Trading Firm (Sole Proprietorship)

Customer Service Email: service@goodspira.com

Phone: +1 209-220-3033

Registered Business Address:

Room 201, No. 7 Xinxing Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong Province, China

This registered business address is not necessarily the return shipping address. Please contact our customer service team for the authorized return address before sending any package.

We appreciate your trust and look forward to delivering beautiful home décor products to your doorstep.

Thank you for choosing Goodspira!

Goodspira – Small Details. Beautiful Living.