Refund Policy

Last Updated: October 21, 2026

At Goodspira, customer satisfaction is our priority. We want you to feel confident when purchasing our home décor products, decorative sculptures, wall art, cushions, ornaments, and home accessories.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

Shipping & Returns Overview

Goodspira is committed to providing a convenient, secure, and reliable shopping experience.

Free Standard Shipping: Eligible U.S. orders totaling $79 or more qualify for free standard shipping, subject to the shipping terms and eligibility requirements displayed at checkout.

Estimated U.S. Delivery: Standard shipping to the United States is estimated to take 7–15 business days after dispatch. Order processing time is additional, and actual delivery times may vary.

Secure Checkout: Payments are processed through the payment methods and service providers available at checkout. We take reasonable measures to protect payment-related information.

30-Day Returns: Eligible items may be returned within 30 days after delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.

Order Tracking: Tracking information will be provided when supported by the shipping carrier and available for your shipment.

For complete information about shipping destinations, delivery estimates, shipping fees, and tracking, please review our Shipping Policy.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to submit a return request.

For change-of-mind returns, the item generally must:

• Be unused and in its original condition.

• Include its original packaging, accessories, and components.

• Not have been damaged through improper use or handling by the customer.

• Be accompanied by a receipt, order confirmation, or other proof of purchase.

• Be covered by a return request submitted within 30 days after delivery.

These condition requirements apply to ordinary change-of-mind returns. They do not prevent customers from requesting an appropriate remedy for products that arrive damaged, defective, or incorrect.

All returns remain subject to mandatory consumer rights under applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: service@goodspira.com

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photographs of the product and packaging, if it is damaged, defective, or incorrect.

Our team will review your request and provide further instructions.

If your return is authorized, we will provide the appropriate return shipping address and instructions.

Important: Please obtain return authorization and the correct return address before shipping an item back.

Do not send returns to our registered business address unless we specifically confirm that it is an authorized return destination.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected product.

• Photographs of the packaging, if available.

After reviewing the issue, we will provide an appropriate remedy, which may include:

• A replacement product.

• A full or partial refund, where appropriate.

• An authorized return at our expense, where a return is required.

For verified damaged, defective, or incorrectly shipped products, Goodspira will cover the necessary return shipping costs.

We will handle such claims in accordance with applicable consumer protection laws. Nothing in this policy limits mandatory rights or remedies available to customers.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

If you return an item because you changed your mind, ordered the wrong product, or no longer need it, you will generally be responsible for the return shipping costs, provided this is permitted by applicable law and the relevant terms were properly disclosed.

Damaged, Defective, or Incorrect Products

If a return is required because an item is verified as damaged, defective, or incorrectly shipped, Goodspira will cover the necessary return shipping costs.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning products.

Any adjustments relating to shipping promotions will be handled in accordance with the terms disclosed at checkout and applicable consumer protection laws.

5. Refund Processing

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method unless another method is agreed upon where legally permitted.

• We will process the refund within 10 business days after approval.

• Your bank or payment provider may require additional time to post the refund to your account.

If the refund has not appeared in your account within 15 business days after approval, please contact us at:

service@goodspira.com

The 15-business-day period is intended to allow for payment-provider processing and posting delays. It does not extend any mandatory refund deadline imposed by applicable law.

6. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

• Customized or personalized products, where permitted by law.

• Items damaged through improper customer use or handling.

• Products that have been significantly altered by the customer.

• Items missing essential components because of customer handling.

• Products clearly identified as final sale or non-returnable before purchase, where permitted by law.

These exclusions do not apply where they would unlawfully restrict a customer's rights relating to defective, damaged, or misdescribed goods.

If you are unsure whether a product is eligible for return, please contact our customer support team before placing your order.

7. Exchanges

If you wish to exchange an item for a different color, style, size, or product, please contact us at:

service@goodspira.com

Exchanges are subject to product availability.

If you received a damaged, defective, or incorrect item, we will help arrange a suitable replacement or other appropriate remedy.

For exchanges requested because of personal preference, return shipping or redelivery charges may apply where permitted by law.

Please contact us before returning the original item.

8. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before your order has been processed and dispatched.

Once an order has been dispatched, cancellation may no longer be possible through our ordinary order cancellation process.

However, you may still be eligible to request a return after delivery under this policy and applicable consumer protection laws.

Nothing in this section limits any statutory cancellation or withdrawal rights.

9. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

We will assist you in checking the tracking information and investigating the issue with the shipping carrier.

If a shipment is confirmed lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

If tracking shows that a package has been delivered but you have not received it, please contact us so we can investigate the matter.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error, please contact us as soon as possible.

We will attempt to correct the information before the order is dispatched.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional redelivery charges may apply where permitted by law and disclosed before the service is arranged.

This section does not limit any mandatory consumer rights.

11. Return Packaging Requirements

Please package authorized returns securely to reduce the risk of damage during transportation.

For fragile products, including decorative sculptures, ornaments, and wall art, we recommend using appropriate protective packaging.

Where possible, include the original packaging, accessories, and components.

Please follow the return instructions provided by our customer support team.

These recommendations do not limit statutory rights relating to defective or damaged products.

12. Refunds for Discounted or Promotional Items

Products purchased using promotional offers or discount codes may generally be returned if they meet the applicable return requirements.

Refunds will generally reflect the amount actually paid for the returned item, subject to applicable law.

Where a discount applied to multiple products, the refund amount may reflect the discount allocated to the returned product.

Any applicable restrictions will be disclosed before purchase where required by law.

13. Refund Method

Approved refunds will generally be issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

If the original payment method is no longer available, please contact our customer support team to discuss an appropriate alternative, where legally permitted.

14. Consumer Rights

Nothing in this Refund Policy excludes, restricts, or modifies any mandatory rights or remedies available under applicable consumer protection laws.

Depending on your country or region, you may have additional rights relating to product quality, defective goods, cancellations, refunds, or statutory withdrawal periods.

Where this policy conflicts with mandatory legal requirements, the applicable law will prevail.

15. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.

Store Name: Goodspira

Business Operator: Guangzhou Yixuan Trading Firm (Sole Proprietorship)

Customer Service Email: service@goodspira.com

Phone: +1 209-220-3033

Registered Business Address: Room 201, No. 7 Xinxing Street, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong Province, China

This registered business address is not necessarily the return shipping address. Please contact our customer service team for the authorized return address before sending any package.

We are committed to providing helpful customer support and making your shopping experience as smooth as possible.

Thank you for shopping with Goodspira!

Goodspira – Small Details. Beautiful Living.